FLOBODY Return Policy
We want you to feel confident trying FLOBODY. If it’s not the right fit for you, we’re here to make the return process simple and clear.
30-Day Money-Back Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you’re not satisfied, simply return your eligible item within this timeframe for a refund.
Eligibility for Returns
To be eligible for a return:
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Your item must be in the same condition you received it
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Unworn, unused, and free of damage or excessive wear
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Returned in its original packaging, including all components and printed inserts
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Accompanied by proof of purchase (order number or receipt)
Light testing is okay. However, items showing heavy use, damage, or misuse may not be eligible for a refund.
How to Start a Return
To start a return, please contact us at:
Include:
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Your order number
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Email used at checkout
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A brief note letting us know you’d like to return (reason optional)
Returns must be approved before being sent back.
Items sent without prior authorization will not be accepted.
If your return is approved, we’ll provide:
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A free return shipping label
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Clear instructions on how and where to send your package
Return Shipping
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Free return labels are provided for eligible returns
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Original shipping fees are non-refundable
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Please use the provided label to ensure proper tracking and processing
Refunds
Once we receive and inspect your return:
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We’ll notify you of approval or rejection
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Approved refunds are issued to the original payment method
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Please allow up to 10 business days for the refund to appear
(Banks and credit card companies may take additional time)
If more than 15 business days have passed since approval, please contact us at support@flobody.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Missing parts
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Incorrect
Contact us at support@flobody.com within 7 days of delivery, including photos if possible, and we’ll make it right.
Non-Returnable Items
The following items cannot be returned:
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Digital products or app memberships
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Gift cards
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Sale or final-sale items
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Custom or personalized products
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Replacement parts (these are free with paid shipping and are non-returnable)
If you’re unsure whether your item qualifies, please contact us before starting a return.
Exchanges
We do not offer direct exchanges.
To receive a different product:
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Return your original item (if eligible)
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Place a new order once your return is accepted
This ensures the fastest processing.
European Union – 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must:
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Be unused and in original condition
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Include original packaging and proof of purchase
Refunds will be processed following inspection.
Final Note
FLOBODY exists to support women rebuilding strength calmly and safely — never with pressure. If you’re unsure whether to return or just need help using your FLOBODY Gym, please reach out.
We’re always happy to help.
Contact us anytime:
📧 support@flobody.com